Acceptable Use Policy

This policy is part of the Terms of Service. It applies to every business using Beyond Replying and to everyone on its team. Breaking it can lead to suspension or termination.

Messaging

• Message only people who contacted you first or who gave you clear, recorded opt-in consent for that channel. No purchased, rented or scraped lists.
• No spam, bulk unsolicited promotions, chain messages or misleading “urgent” messages. Use only Meta-approved templates for messages outside WhatsApp’s 24-hour window.
• Honour opt-outs at once. Customers can reply STOP; do not message them again unless they come back.
• Follow the WhatsApp Business Messaging and Commerce Policies, Meta Platform Terms, Instagram and Messenger policies, the Telegram Terms of Service, and TRAI/telecom rules on commercial communications that apply to you.
• Do not use the WhatsApp linked-device (QR) mode for bulk or automated outreach.

Content and goods

• No unlawful, fraudulent, deceptive, defamatory, obscene, hateful or harassing content, or content that infringes others’ rights — including content prohibited under Rule 3(1)(b) of the IT (Intermediary Guidelines) Rules, 2021.
• No goods or services prohibited by law or by the messaging platforms, such as weapons, drugs, tobacco, alcohol where not permitted, adult content, gambling, counterfeit goods, or regulated medical or financial products without the required licences.
• No false prices, fake discounts, hidden charges or dark patterns. Show the total price and key terms before an order is confirmed.

AI assistant

• Do not hide that customers are talking to an AI assistant, or tell it to pretend to be a person.
• Do not instruct it to collect card numbers, PINs, OTPs, passwords, ID numbers or health data.
• Do not use it to give professional medical, legal or financial advice, or to make decisions that significantly affect people without human review.
• Do not use it to target, track or profile children.

Security and fair use

• No attempts to access other businesses’ data, probe or bypass security, or overload the service.
• No reverse engineering, scraping, reselling or sharing accounts outside your business.
• No attempts to manipulate the AI to reveal its instructions, other businesses’ data, or to bypass limits.

Reporting

Report abuse or a security issue to privacy@unitoneai.com. We may investigate, remove content, suspend accounts, and cooperate with platforms and authorities where the law requires.