Sub-processors
Last updated: 19 October 2026
Draft — pending legal review. Text in [square brackets] is still to be confirmed.
UnitOne AI uses the third parties below to provide Beyond Replying. Each processes personal data only to deliver its part of the service, under a written contract with confidentiality and security obligations at least as protective as our Data Processing Addendum.
| Sub-processor | Purpose | Location | Data |
|---|---|---|---|
| Amazon Web Services India Pvt. Ltd. (AWS) | Hosting of the application, worker, database and encrypted backups | India (Mumbai, ap-south-1) | All service data |
| OpenAI, L.L.C. | AI language models (via API) to understand messages and draft replies | United States | Chat text, catalog and order details (no phone numbers) |
| Anthropic, PBC | AI language models (via API) to understand messages and draft replies | United States | Chat text, catalog and order details (no phone numbers) |
| Meta Platforms, Inc. / Meta Platforms Ireland Ltd. | WhatsApp Business Platform (Cloud API), Instagram and Messenger message delivery | United States, EU and other Meta locations | Messages, phone numbers / account IDs, profile names |
| Telegram Messenger Inc. (Telegram FZ-LLC) | Telegram bot message delivery | UAE and other Telegram locations | Messages, Telegram user IDs and names |
| [Email provider — e.g. Amazon SES / other SMTP provider] | Account and security emails (sign-up, password reset, alerts) | [Location] | Staff names and email addresses |
| [Payment gateway — e.g. Razorpay] | Subscription payments | India | Billing contact and payment details (business accounts only) |
Changes
We will update this page and notify account owners by email at least [30] days before adding or replacing a sub-processor that processes customer personal data. A business may object on reasonable data-protection grounds within that period, as described in the DPA. Messaging platforms process messages under their own terms when you connect them; the WhatsApp linked-device (QR) mode uses WhatsApp’s consumer service directly.
Questions: privacy@unitoneai.com.